Cust is an innovative AI-powered Customer Success Management (CSM) platform designed to transform how businesses engage and grow their customer relationships through intelligent, automated interactions.
Key Features:
- AI agents that proactively manage customer journeys
- One-to-one personalized customer conversations
- Automated onboarding, activation, and feedback collection
- Multi-platform integrations
- Conversational insights and customer segmentation
- Sales playbook execution for upsells and renewals
- Automatic contact data management
- Customizable customer journey workflows
Use Cases:
- Scaling customer success for businesses of all sizes
- Improving net revenue retention
- Personalizing customer experiences
- Automating customer communication and follow-ups
- Identifying growth and at-risk customer segments
- Streamlining customer onboarding and activation