Phoenix AI Assistant
Phoenix AI Assistant is a customer service platform designed to automate conversations and streamline digital action execution with human oversight. It enables organizations to deploy customizable AI agents quickly by uploading instructions and context materials in plain language.
Key Features:
- Automated Conversation Handling: Train virtual agents to manage calls, texts, emails, and Slack messages using provided instructions and context.
- Action Item Summarization: AI agents summarize conversation action items for review, enhancing efficiency.
- Automated Task Execution: Virtual agents execute common digital tasks like internet research, email management, calendar scheduling, and task management via Trello and Jira.
- Customizable and Controllable: Offers full control over AI agents, ensuring they follow instructions, use provided context, and comply with policies.
- Pay-as-you-go Pricing: Provides affordable, usage-based pricing, aligning costs with actual agent utilization.
Use Cases:
- Customer support and inquiry handling
- Task management and scheduling
- Information retrieval and research
- Automated follow-up conversations
