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Espressive

Espressive provides an AI-driven automation platform that elevates workplace support, enhancing productivity and satisfaction for enterprises.

Introduction

Espressive offers an AI-based platform designed to automate and improve workplace support. Its core product, BaristaGPT, acts as a virtual agent, providing employees with a single point of contact for assistance across various departments like IT, HR, and Facilities.

Key Features:

  • Conversational AI: Understands employee language and identifies the quickest path to resolution.
  • BaristaLLM: Continuously learning large language model that improves the virtual agent's performance over time.
  • Agent Co-Pilot: Brings AI assistance directly to service desk agents, reducing MTTR and enhancing productivity.
  • Enterprise Search: Delivers precise, company-specific answers in snippet form, eliminating the need for employees to hunt for answers in documents.
  • Multi-channel Support: Provides support across 15 enterprise departments and in over 130 languages.
  • Integrations: Connects with existing enterprise software.

Use Cases:

  • Automating service desks to reduce budget and keep workforce productive.
  • Resolving routine HR questions globally.
  • Simplifying resolution of facilities-related issues, questions, and requests.
  • Employee onboarding
  • Identity access management
  • Software provisioning
  • Onsite support

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