Espressive offers an AI-based platform designed to automate and improve workplace support. Its core product, BaristaGPT, acts as a virtual agent, providing employees with a single point of contact for assistance across various departments like IT, HR, and Facilities.
Key Features:
- Conversational AI: Understands employee language and identifies the quickest path to resolution.
- BaristaLLM: Continuously learning large language model that improves the virtual agent's performance over time.
- Agent Co-Pilot: Brings AI assistance directly to service desk agents, reducing MTTR and enhancing productivity.
- Enterprise Search: Delivers precise, company-specific answers in snippet form, eliminating the need for employees to hunt for answers in documents.
- Multi-channel Support: Provides support across 15 enterprise departments and in over 130 languages.
- Integrations: Connects with existing enterprise software.
Use Cases:
- Automating service desks to reduce budget and keep workforce productive.
- Resolving routine HR questions globally.
- Simplifying resolution of facilities-related issues, questions, and requests.
- Employee onboarding
- Identity access management
- Software provisioning
- Onsite support