Espressive

Espressive offers an AI-based platform designed to automate and improve workplace support. Its core product, BaristaGPT, acts as a virtual agent, providing employees with a single point of contact for assistance across various departments like IT, HR, and Facilities.

Key Features:

• Conversational AI: Understands employee language and identifies the quickest path to resolution.
• BaristaLLM: Continuously learning large language model that improves the virtual agent's performance over time.
• Agent Co-Pilot: Brings AI assistance directly to service desk agents, reducing MTTR and enhancing productivity.
• Enterprise Search: Delivers precise, company-specific answers in snippet form, eliminating the need for employees to hunt for answers in documents.
• Multi-channel Support: Provides support across 15 enterprise departments and in over 130 languages.
• Integrations: Connects with existing enterprise software.

Use Cases:

• Automating service desks to reduce budget and keep workforce productive.
• Resolving routine HR questions globally.
• Simplifying resolution of facilities-related issues, questions, and requests.
• Employee onboarding
• Identity access management
• Software provisioning
• Onsite support