Twig AI is an AI-powered customer support solution designed for B2B companies. It offers a chatbot to handle user queries, reducing the volume of support tickets. Key features include:
- AI Chatbot: Answers customer questions and provides instant support.
- Agent Assist: Compiles responses for support agents, looking up customer context and data sheets.
- Task Automation: Automates tasks typically done by Tier 1 support agents, such as answering questions and creating knowledge base articles.
- Personalization: Allows customization of AI answering style and tone.
- Ecosystem Data: Integrates with external APIs and platforms to pull data from 3rd party sources.
- Analytics: Provides detailed analytics to analyze usage across CX teams and drive agent productivity.
Use cases include:
- Customer support for SaaS applications.
- Automating responses to common customer inquiries.
- Improving agent productivity by providing quick access to customer information.
- Creating knowledge base articles based on customer interactions.
