Logoaiagents42
icon of Twig AI

Twig AI

Twig AI: AI assistant for B2B customer support & success teams, reducing support tickets and compiling responses with customer context.

Introduction

Twig AI is an AI-powered customer support solution designed for B2B companies. It offers a chatbot to handle user queries, reducing the volume of support tickets. Key features include:

  • AI Chatbot: Answers customer questions and provides instant support.
  • Agent Assist: Compiles responses for support agents, looking up customer context and data sheets.
  • Task Automation: Automates tasks typically done by Tier 1 support agents, such as answering questions and creating knowledge base articles.
  • Personalization: Allows customization of AI answering style and tone.
  • Ecosystem Data: Integrates with external APIs and platforms to pull data from 3rd party sources.
  • Analytics: Provides detailed analytics to analyze usage across CX teams and drive agent productivity.

Use cases include:

  • Customer support for SaaS applications.
  • Automating responses to common customer inquiries.
  • Improving agent productivity by providing quick access to customer information.
  • Creating knowledge base articles based on customer interactions.

Information

  • Publisher
    qiuchunwei618qiuchunwei618
  • Websitewww.twig.so
  • Published date2025/02/12

Tags

Newsletter

Join the Community

Subscribe to our newsletter for the latest news and updates