Lorikeet is an AI support agent designed to handle complex customer service issues by following established workflows. It integrates with existing support systems and uses runbooks/SOPs to resolve issues like delayed orders or compromised credit cards.
Key Features:
- Workflow Automation: Follows multi-step processes to fully resolve customer issues.
- Contextual Engagement: Determines if it has sufficient context before engaging with customers.
- Integration: Connects to support systems and help center URLs.
- Continuous Improvement: Platform helps identify areas for training improvement.
Use Cases:
- Automating complex customer support tasks.
- Improving response times and CSAT scores.
- Scaling customer support operations.
