Lorikeet

Lorikeet is an AI support agent designed to handle complex customer service issues by following established workflows. It integrates with existing support systems and uses runbooks/SOPs to resolve issues like delayed orders or compromised credit cards.

Key Features:

• Workflow Automation: Follows multi-step processes to fully resolve customer issues.
• Contextual Engagement: Determines if it has sufficient context before engaging with customers.
• Integration: Connects to support systems and help center URLs.
• Continuous Improvement: Platform helps identify areas for training improvement.

Use Cases:

• Automating complex customer support tasks.
• Improving response times and CSAT scores.
• Scaling customer support operations.