Goodcall is an AI-powered phone agent designed to automate customer service and sales requests. It enables businesses to answer and automate service and sales requests with concierge-level customer experience (CX) on every call. Key features include:
- AI Phone Agent: Automates inbound calls, handling customer support, managing appointments, and capturing lead information.
- CRM and Calendar Integration: Integrates with popular CRM and calendar tools to streamline processes and reduce time spent on manual tasks.
- Customizable Logic and Workflows: Offers an easy-to-use interface to tune agent capabilities, behavior, logic, and workflows without requiring an engineering team.
- Lead Capture: Accurately captures inbound call data and shares it via SMS, email, Google Sheets, or CRM.
- Call Analytics: Provides a performance dashboard with automation rate, call duration, and intent/outcome analysis.
- HIPAA Compliance: Offers HIPAA-compliant AI phone agents for healthcare providers and insurance companies.
Use cases include:
- Automating appointment scheduling and reducing phone booking time.
- Capturing and updating lead information in CRM systems.
- Handling customer support for common questions.
- Providing personalized service using customizable logic.
- Acting as a backup when staff are busy or as the first line of support.
