Duckie is an AI-powered customer support solution tailored for B2B SaaS companies. It offers two primary products:
- AI Support Agent: An AI agent that automatically troubleshoots and resolves customer support tickets by learning from previous tickets and documentation.
- AI Support Copilot: An AI assistant that equips support teams with the knowledge and tools needed to resolve tickets efficiently, providing instant access to relevant information.
Key features include:
- Integration with existing knowledge bases: Connects to documentation, previous tickets, and engineering systems.
- Automatic ticket response: Responds to support tickets automatically or drafts responses for agents.
- Log investigation: Analyzes logs and code changes to troubleshoot technical issues.
- Proactive updates: Delivers automatic updates and reminders about product changes.
- Multi-platform deployment: Integrates with Slack, Zendesk, Discord, Microsoft Teams, and websites.
Duckie aims to reduce resolution times, deflect tickets, and save support costs, particularly for companies with technical users.
