Cognigy

Cognigy is a Conversational AI platform designed to automate and enhance customer service. It leverages generative AI to create AI Agents that can handle customer interactions across various channels.

Key features:

• AI Agent Manager: A visual engine for creating and orchestrating AI Agents.
• Agentic AI: Autonomous, goal-oriented AI workforce powered by LLMs.
• Voice Gateway: Turnkey voice connectivity to any contact center.
• Generative AI: Enterprise-ready LLMs for CX transformation.
• Knowledge AI: AI-based semantic search and knowledge management.
• Multimodal CX: Cross-channel customer journeys with xApps.
• Agent Copilot: Next-gen agent assist for enterprise contact centers.
• Insights: Omnichannel reporting and analytics suite.

Use cases:

• Automated customer support across voice and chat channels.
• AI-powered agent assistance for improved productivity.
• Sales and marketing applications using AI agents.
• Personalized customer experiences through AI-driven interactions.