Cognigy is a Conversational AI platform designed to automate and enhance customer service. It leverages generative AI to create AI Agents that can handle customer interactions across various channels.
Key features:
- AI Agent Manager: A visual engine for creating and orchestrating AI Agents.
- Agentic AI: Autonomous, goal-oriented AI workforce powered by LLMs.
- Voice Gateway: Turnkey voice connectivity to any contact center.
- Generative AI: Enterprise-ready LLMs for CX transformation.
- Knowledge AI: AI-based semantic search and knowledge management.
- Multimodal CX: Cross-channel customer journeys with xApps.
- Agent Copilot: Next-gen agent assist for enterprise contact centers.
- Insights: Omnichannel reporting and analytics suite.
Use cases:
- Automated customer support across voice and chat channels.
- AI-powered agent assistance for improved productivity.
- Sales and marketing applications using AI agents.
- Personalized customer experiences through AI-driven interactions.
