Agentforce is a platform by Salesforce for building and deploying AI agents. It allows users to create autonomous AI agents that can support employees and customers 24/7. Key features include:
- Agent Builder: A low-code environment for customizing and building AI agents using tools like Flows, prompt templates, Apex, and APIs.
- Atlas Reasoning Engine: The core of Agentforce, enabling agents to understand context, reason through decisions, and adapt to situations.
- Data Cloud Integration: Connects agents to data across systems for informed decision-making.
- Pre-built Skills: Offers pre-packaged actions for platforms like Slack, enabling agents to perform tasks on behalf of employees.
- Trust Layer: Ensures secure use of LLMs by preventing Salesforce data from being viewed or retained by third-party model providers.
- Testing Center: Allows teams to use AI to generate synthetic interactions and automatically test agent responses.
Agentforce can be used across various industries and roles, including customer service, sales, marketing, and commerce. It supports both assistive and autonomous agents, enabling businesses to automate tasks, improve productivity, and enhance customer experiences.
